Privacy Policy

1. Introduction

This Privacy Policy explains how PromoHub Africa ("we," "us") collects, uses, stores, and protects your personal information when you use our platform. By using PromoHub Africa, you consent to the practices described here.

2. Information We Collect

We collect the following categories of information:

• Account information: full name, email address, phone number, password (stored encrypted).
• Payment information: Mobile Money numbers, bank account details, and transaction references you provide for deposits and withdrawals.
• Task and campaign data: proof screenshots you submit, campaign details you create, and related metadata.
• Usage data: pages visited, actions taken, device and browser information, and IP address, collected for security and fraud prevention.
• Communications: messages you send us through contact forms or support channels.

3. How We Use Your Information

We use your information to:

• Create and manage your account.
• Process deposits, withdrawals, campaign funding, and task payments.
• Review submitted proof of task completion and prevent fraud.
• Communicate with you about your account, transactions, or support requests.
• Improve the security, reliability, and functionality of the Platform.
• Comply with legal obligations, including anti-fraud and financial recordkeeping requirements.

4. Third-Party Service Providers

We share limited information with third parties who help us operate the Platform, including cloud image storage providers (for proof screenshots), our database and hosting infrastructure, and payment processors used to facilitate Mobile Money deposits and withdrawals. These providers are only given the information necessary to perform their function and are contractually restricted from using it for other purposes.

5. Data Retention

We retain your account and transaction data for as long as your account is active and for a reasonable period afterward to comply with legal, accounting, and fraud-prevention obligations. Proof screenshots submitted for tasks are retained to resolve disputes and may be deleted periodically once no longer needed.

6. Data Security

We use industry-standard measures, including password hashing and encrypted database connections, to protect your information. However, no online platform can guarantee absolute security, and you share information with us at your own risk. Notify us immediately if you suspect unauthorized access to your account.

7. Your Rights

Depending on applicable law, you may have the right to access, correct, or request deletion of your personal information, subject to our legal and legitimate business obligations to retain certain records (such as transaction history). To exercise these rights, contact us at hello@promohubafrica.com.

8. Children's Privacy

PromoHub Africa is not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we become aware that a minor has created an account, we will take steps to remove the associated data.

9. Cookies & Similar Technologies

We use essential cookies and similar technologies to keep you logged in and to remember your preferences. We do not use these technologies for third-party advertising.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or by email where feasible. Continued use of the Platform after changes take effect constitutes acceptance of the updated Policy.

11. Contact

Questions about this Privacy Policy or your personal data can be directed to hello@promohubafrica.com.